S H I P P I N G  &  R E T U R N S

SHIPPING POLICY

The shipping method for each product is based on the size, weight, and material(s) of the item. The cost of shipping varies based on the item size and shipping method. To learn more, review the following details about our available shipping types:

  • Smaller items and decor are generally shipped via parcel carriers, e.g. UPS, FedEx, USPS, or other services. These orders are typically processed and shipped within 1-3 business days after payment confirmation. Once your order has shipped, you will receive a confirmation email containing tracking information. Please note that delivery times depend on the chosen shipping method and your location.

  • For larger items and furniture, you must select White Glove shipping, as these pieces require special handling and have to be shipped using specialized shipping partners. Items shipped via White Glove are typically collected within an average of 15 business days. After pickup, please allow for a 2-4 week delivery window. Our team will reach out to you directly to streamline this process.

  • If you prefer not to ship, all items are eligible for complimentary pickup at checkout. We will contact you to schedule a convenient date and time. Please note, for larger items, we require a 5-day notice to arrange adequate moving assistance and prepare your piece for pickup.

If you have any questions or special requests regarding shipping, including international shipping options, please contact our team. 

RETURN & EXCHANGE POLICIES

At Gilded Age Antiques, we are committed to ensuring your satisfaction with every purchase. If you are not satisfied, you may return or exchange your purchase within 7 days of the delivery date (for online purchases) or purchase date (for in-store purchases).

Refunds will be issued in the original form of payment. Exchanges will receive store credit.

If you choose to return or exchange an online order, you will be responsible for covering all shipping charges. 

F R E Q U E N T L Y  A S K E D  Q U E S T I O N S

PRODUCTS & PLACING AN ORDER 

  • While we strive to list all items online, our website might not always reflect our entire inventory. If you are looking for a particular item, please contact our Sales Director or visit us in-store. 

  • We strive to purchase the highest quality antiques on the secondary market, with little to no restoration involved. Any restoration will be detailed in the item's condition report. When buying an antique, please be aware it may exhibit flaws consistent with its age and use, such as surface marks, light wear, and fading. For further details on a piece's condition, feel free to contact us.

  • Our team is ready to assist you between 10am and 5pm EST, Tuesday through Friday, at (828) 963-8633. For assistance outside these hours, please call or text (828) 773-5507.

PAYMENTS & PAYMENT OPTIONS

  • We accept the following payments: VISA, MasterCard, Discover, American Express, Apple Pay, Gilded Age Antiques eGift Cards, checks (accepted by phone or in-store), and cash (in-store only).

  • You may purchase an eGift Card here. For physical Gift Cards, contact us directly. To redeem a Gilded Age Antiques eGift Card/Gift Card, please do so by phone at (828) 963-8633 or by visiting us in-store.

  • Taxes are determined by the laws and regulations of the state or province associated with the shipping address. Each jurisdiction has its own laws concerning the taxation of merchandise, as well as freight and handling charges.

DELIVERY & SHIPPING

  • The cost of shipping varies based on the item size, shipping method, and delivery location. View our Shipping Policy for more information. 

  • Yes, you can pick up your order in-store. Simply select the in-store pickup option when placing your order. For more details, please refer to our Shipping Policy. 

  • Deliveries to international destinations require custom quotes. Please contact us for details. 

ORDERS & ORDER STATUS

  • To check the status of your order, please refer to the tracking information provided in your confirmation email. If you did not receive a confirmation email or your order is being delivered via White Glove shipping, contact us directly for status updates. 

  • Unfortunately, cancelations and changes are not permitted once an order is placed. 

RETURNS & EXCHANGES       

  • Learn more about or Return & Exchange Policies.

  • To coordinate a return or exchange, contact us directly. Please carefully review our Return & Exchange Policies to ensure that your purchase is eligible. 

  • Once your return is received and processed, your funds will be credited back to your original method of payment. You can expect to see this reflected on your statement within 3-10 business days. 

UPDATES

  • Follow us on Instagram and Facebook, or subscribe to our newsletter for updates on container arrivals, special promotions, and exclusive offers.

  • Newsletter updates are typically sent out 1-2 times per month, with the frequency depending on new arrivals, promotions, and special events.

  • We do not share your email, home, or business address with any other companies. Learn more about our Privacy Policy. 

ADDITIONAL SERVICES

  • Yes, we offer design consulting services upon request. From selecting furniture to creating cohesive aesthetics, our team will help you achieve your vision. Learn more about Our Work.

  • We do not purchase antiques or accept consignments. Our inventory consists exclusively of pieces sourced and imported directly from Europe.

  • We are unable to offer appraisals or evaluations at this time.